Terms and Conditions

Please read the entire agreement, you can always contact us if you have any questions. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us. Thanks for your patience!

Payment Terms

We accept credit card, PayPal and T/T Wire Transfers as payment for orders. For T/T Wire Transfers payments, the order will not ship until the payment is received and ‘clears’. For PayPal eCheck, we will not ship until the payment clears. Due to potential fraud and misuse, we may decide not to ship an order, or request additional verification information for credit card or PayPal payments. Credit cards must clear the authorization process.

Orders that have been on hold (order is placed, but payment has not cleared) for more than 5 days, will be canceled. Universities and schools please note, once your order has been placed payment needs to be received withing 2 business days. If not, then the any inventory used for that order will be made available for other orders and could be placed in back order status. If payment is not made within the next 15 days, the order will be canceled.

Shipping and Processing Terms

We can’t add or remove any item to an order that has already been placed. Orders may be combined but will not be modified; once you place your order we are unable to change. If you miss any items you can place a new order, and if any previous orders have not been shipped, it is possible to combine them.

We strive to ship orders are soon as possible, however we do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. For international orders, you are also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

We strongly encourage using a traceable shipping method (FedEx). Use of non-traceable shipping (USPS) is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, loss or damage stemming from shipments sent to incorrect, invalid addresses or correct addresses (USPS). Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages shipped via USPS at any time and under any circumstance.

Not all packages are insured. For FedEx, packages are insured and claims may be filed almost immediately, but its best to wait a few days. For United States Postal Service (USPS), there is no insurance offered. Claims for domestic packages must be filed no earlier than 21 days after shipment and before 90 days. Claims for international packages must be filed between 45-90 days except for Italy which is 60-90 days. Due to shipping issues, USPS is no longer available in the following countries: Brazil, Turkey and Poland. Please note that when you chose to declare a value that is less than actual value, the insurance will cover the declared value, regardless of the actual cost.

We do not ship products to the following countries: China, Cuba, Iran, Iraq, Syria, North Korea, Myanmar (formerly Burma), Yugoslavia and Sudan. We apologize for the inconvenience.

Accuracy of Information

We attempt to ensure that all the information included on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Privacy

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never sell or give any of your information to any third-party or send you any unsolicited advertisements. NEVER!

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.

Termination

You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Please Note – Before you begin any electronics project…

Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment.

Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children.

Use of the instructions, kits, projects and suggestions here is at your own risk. 3D Robotics Inc, disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright.

Always check the webpage associated with each project before you get started. There may be important updates or corrections!


The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them!

Returns

Orders cannot be canceled once they have shipped. Goods cannot be returned for any reason including a customer no longer needing or wanting a product or lack of product knowledge unless the item is defective or faulty, in which case the following applies.

All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to the 3D Robotics store at the address listed on your order invoice within 90 days of receipt , providing that the device has not been altered beyond that necessary to evaluate it, has no physical damage, and has been properly soldered or assembled by the user. Manufacturing defects identified during that period will be repaired by 3D Robotics or replaced by with the same item.

The 3D Robotics store will not accept goods that have been clearly used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no refund will be made, but the goods will be returned to the user at their expense. If there is evidence that the product has been modified or an effort to “fix” it has been made, the 3D Robotics store will not be responsible and therefore will not provide an exchange.

For other products distributed but not manufactured directly by the 3D Robotics store (i.e. cameras, broadband amplifiers, etc.), we will replace the defective part within 10 days of delivery confirmation.

The item must be as it was shipped, with no modifications, original packaging and contents.

Order cancellations/refunds apply with the following conditions:

  1. When we can no longer provide one or more items of the actual order (i.e. discontinued parts).
  2. When on or more items of the actual order are not expected to be shipped within 30 days or more.
  3. When one or more items of the actual order is marked as In Stock but was actually Out of Stock due to an inventory error.

Return shipment is the responsibility of the customer.

All returns are credited as store credit upon receipt.

RMAs are required for returns.

Once the RMA has been issued, the customer has to return the item within 10 days of the issue date.

If the item is not shipped within that time frame, the RMA will be nullified.

Any order discrepancies must be communicated within 30 days or order receipt.

This applies to any missing parts in kits, orders in packages, etc.

After the 30 day window, we cannot be held responsible for any missing items.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of 3D Robotics Inc. The collective work includes works that are licensed to 3D Robotics Inc. Copyright 2003, 3D Robotics Inc ALL RIGHTS RESERVED. (Terms of Service template courtesy of Adafruit Industries.) Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with 3D Robotics Inc or purchasing 3D Robotics Inc products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with 3D Robotics Inc or to purchase 3D Robotics Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by 3D Robotics Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of 3D Robotics Inc used in the site are trademarks or registered trademarks of 3D Robotics Inc

Typographical Errors

In the event that a 3D Robotics Inc product is mistakenly listed at an incorrect price, 3D Robotics Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 3D Robotics Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 3D Robotics Inc shall issue a credit to your credit card account in the amount of the incorrect price.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of 3D Robotics Inc products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of 3D Robotics Inc products) must be commenced within one (1) year after the claim or cause of action arises. 3D Robotics Inc’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. 3D Robotics Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a 3D Robotics Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

3D Robotics Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, 3D Robotics Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, 3D Robotics Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to 3D Robotics Inc in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless 3D Robotics Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, 3D Robotics Inc may link to sites operated by third parties. However, even if the third party is affiliated with 3D Robotics Inc, 3D Robotics Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of 3D Robotics Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, 3D Robotics Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Contact Us:

help@3drobotics.com

1470 Exposition Way Suite 140.

San Diego, CA 92154

Customer Service Tel#: 1 (858) 225-1414