3DR is committed to delivering the best possible user experience with our products and services. We’re so confident you’ll enjoy your Solo, it comes with a 30-day satisfaction money-back guarantee.
With a newly expanded support team of over 60 in-house technicians and a powerful new tech support solution built right into the Solo app, 3DR has redefined what it means to offer world-class customer support. Our support teams consist of qualified engineers, part of the worldwide community that built Solo and developed our flight code. We understand that many questions and problems might seem complex and even intimidating to a new user, but our engineers have thousands of hours of experience with flying and product development. They know the technology inside and out and will always have your back back—because once we put Solo into the world, they’ll be stepping up 7 days a week.
Solo keeps its own flight journal, continually logging information along over 500 parameters as it flies. You can analyze these files on your own, or easily share them with our support team to aid in troubleshooting. And because all of Solo’s flight logs are saved onto the controller, not the copter, you always hold the “black box” in your hands—this means you won’t lose your flight data even if the worst were to happen and you lose the copter (the dreaded “flyaway”). If the flight logs show Solo was lost or damaged due to a system error, 3DR will immediately repair or replace not only the drone, but your gimbal and GoPro® as well.
Since Solo continuously monitors flight parameters in real time, if it suspects there’s been a problem, the mobile app will automatically offer you the option of submitting a service ticket via your mobile device. The controller will ask if you want to submit your last flight log to our support team—which you can do wirelessly from your mobile device—then simply choose if you want support to contact you by phone or email. Only with our dual computer technology can Solo record all of these flight logs and enable immediate submission and review to give you a truly world-class customer support experience.
We’re real people and we’re here to help you fly with confidence.
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